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Returns are only allowed in the instance of a defective product being sent. Returns will not be accepted for any other reason. If you have purchased an order that qualified for free shipping, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.
Furthermore, all returned items must be returned in resalable condition with all original packaging, bags, sleeves, etc., intact.
If you have purchased an order that qualified for free shipping and a return for an item(s) is authorized by the seller, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.
Items that are located at my business will ship within 1-2 days. Item from overseas will be received within 7-60 days.
Payments are due upon purchase. Orders can only be cancelled within 1 hour of purchase. Orders cannot be cancelled after they've been shipped. If you use a coupon that was not specifically sent to you by the shop owner (from the retailmenot or honey sites, etc.), your order may be cancelled and refunded to you at the discretion of the shop owner.
All items shipped in the CONUS will include tracking.
All items less than 1/4 of an inch thick shipped outside of the USA are shipped via letter mail and untracked to keep costs low and the items are listed as such. You do have the option of a shipping upgrade if you prefer to have tracking for your package.
Items over 1/4 thick will be sent via USPS INTERNATIONAL FIRST CLASS PARCEL. While this can be somewhat traceable via the custom form number, it is not 100% guaranteed tracking and should not be assumed as such. Should you want 100% guaranteed tracking, please upgrade to USPS INTERNATIONAL PRIORITY or USPS INTERNATIONAL PRIORITY EXPRESS.
If international packages shipped via USPS LETTER MAIL or INTERNATIONAL FIRST CLASS PARCEL are not received within 90 business days, a USPS mail search will be initiated by you in an attempt to locate your package and have it delivered to you. If you are attempting to track your package using the custom form number, please only do so on the USPS OFFICIAL WEBSITE, as any other website will be inaccurate and may not provide you with the latest, up to date information.
You are responsible for ALL customs, VAT and duty fees for international shipments. If you choose not to pick up your package due to what you feel are excessive and high customs/duty/VAT, no refunds will be issued.
If a package is mailed and returned to me as undeliverable or address unknown, The Stationery Life will be happy to reship it to you once your address on file with Etsy is updated and payment is made for the postage to reship.
PLEASE NOTE: If you an international buyer and choose First Class International Package Service, the seller has no way to trace your package should it go missing.
From the USPS website:
International Inquiry and Claims Process
You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Priced Boxes, or M-bags.
See link here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_014.htm
If you choose First Class International Package Service, you do so at your own risk.
It is at the seller's discretion as to whether to refund or re-ship a lost order.
Unfortunately, mail carriers will not honor insurance if your package is claimed missing but marked delivered by the carrier. It is very important that you track your package and know when to expect delivery to avoid possible theft activity or delivery to the wrong address. You will always receive a tracking number from The Stationery Life the day your item ships. If you file a claim with Etsy, they will close your case. The Stationery Life will not be liable for missing packages marked delivered by the carrier.
If you are a USA resident, it may be helpful for you to sign up for Informed Delivery, so you can see scans and tracking numbers of what will be delivered each day: https://informeddelivery.usps.com
Please follow these steps when a package shows as delivered but not in your possession:
1. Wait at least two extra business days from the time the USPS website states that the package was delivered. There have been instances of USPS marking packages as delivered and they show up a couple of days later.
2. Check with all close neighbors to see if the package was accidentally left in their mailbox.
3. Contact your local USPS office (the one that delivers your mail) and ask for the GPS location of where the package was delivered. *
4. If it was delivered to your physical address, please check with all members of your household to assure that someone else did not fetch the package from the mailbox.
5. If your package is still not found, please call your local police and file a police report for mail theft. Please then provide a copy of this report to The Stationery Life.
6. The Stationery Life may opt to mail a replacement package to another address of your choosing. **
7. You may be able to make a claim up with your home or renter's insurance.
*If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we can't act as your insurance company to replace the package for free.
**If your package was stolen, we are unable to ship or sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.
Starting in September of 2019, I will be switching my packaging over to more eco-friendly choices. I believe that we have a duty to protect and nurture this planet and one way we can do that is to assure to use recycled products and to recycle our own packaging.
I re-use both padded mailers, poly bags that I may receive and cardboard boxes and assure that these are adequate to ship your items and protect it appropriately.
If at all possible, I ask that you recycle your packaging as well. We must do all we can to protect our earth.
My clear poly bags are made from plants! My bubble mailers will be made with at least 32.6% recycled content and fully recyclable! These padded poly envelopes have cushioning to protect your goods in transit. They are moisture-resistant and offer exceptional puncture resistance.
Independent sellers are not Amazon. We run households, hold full-time jobs in some cases and have families in our care. Please allow at least 36 hours for a response to any messages or emails sent.