TERMS & CONDITIONS

Returns and exchanges are only allowed in the instance of a defective product being sent. If you have purchased an order that qualified for free shipping, return shipping on the item(s) being returned will be the responsibility of the buyer and must be shipped back with tracking. Please provide the tracking number to me via an email once the item has shipped. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

Returns/refunds due to claims of defective/damaged product require the following information:

  1. Pictures of the damage to the item as well as pictures of the packaging materials
  2. All packaging from the item must be retained and submitted to the shipping carrier upon request if damage is alleged to be from the shipping carrier (shipping carriers require that the packaging material be presented at the local location to ascertain the damage for themselves)
  3. Seller is not responsible for damage to items caused by opening any package with any item that may cause damage
  4. If damage is alleged due to shipping carrier handling, a refund will be issued once an insurance claim is filed and approved by the shipping carrier
  5. If an item obtains cosmetic damage in transit and the item is still functional, a refund will be issued commensurate with the damage of the item. 
  6. If the buyer wishes a complete refund for cosmetic damage, the item must be returned with all packaging intact. 

Items must be in the physical presence of the person that placed the order to allege a claim of a defective or damaged product.

Once a return/exchange is permitted, the item must be shipped backed within three days of the return/ exchange approval. Please ship the item(s) back to the return address on the mailing label from the package you received.

All returned items must be returned in resalable condition with all original packaging, bags, sleeves, etc., intact. Should you receive a pre-paid label to return an item for exchange and use that label to return an item for a refund, the cost of the mailing label will be deducted from your refund. 

If you have purchased an order that qualified for free shipping and a return/exchange for an item(s) is authorized by me, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

I highly encourage that all returns/exchange be shipped back in the packaging in which it was received. If the item was shipped in a rigid white mailer and the mailer is still reusable, please ship the item back in that mailer. The Stationery Life takes its packaging and the health of our environment very seriously.

SHIPPING DISPATCH

Items that are located at my business will ship within 1-2 days. Items shipped directly from the manufacturer will be received within 7-60 days. All shipments may take between 7-60 days, depending on the season and the carrier chosen. There will be no refunds or reshipments offered for shipping carrier delays. An item is not considered lost until 60 days has passed for domestic shipments and 120 days for international shipments.

PAYMENT POLICY

Payments are due upon purchase. Orders can only be cancelled within 1 hour of purchase. Orders cannot be cancelled after they've been shipped. If you use a coupon that was not specifically sent to you by the shop owner (from the retailmenot or honey sites, etc.), your order may be cancelled and refunded to you at the discretion of the shop owner. Custom orders are not eligible for sales or discounts. 

SHIPPING POLICY

All items shipped in the CONUS will include tracking.

Items will be shipped to the address that you have on file with your payment method. Addresses added to the "notes" field of any order will not be honored. Seller is not responsible for incorrect addresses on orders. Should your order be shipped to the incorrect address, no refunds will be issued. 

DUE TO THE GLOBAL PANDEMIC, ITEMS SENT USPS WILL REQUIRE MORE TIME TO ARRIVE AT THEIR DESTINATIONS. For CONUS shipments, please allow 21 business days to receive. For international shipment, please allow 90 business days to receive. If you are in a country that is not currently accepting shipments from the USA, it is the buyer's responsibility to know whether your country can accept this shipment. If it cannot and the order is returned to the seller, it will be the buyers' responsibility to pay for the item to be reshipped. 

If packages shipped via INTERNATIONAL FIRST CLASS PARCEL are not received within 90 business days, a USPS mail search will be initiated by you in an attempt to locate your package and have it delivered to you. If you are attempting to track your package using the custom form number, please only do so on the USPS OFFICIAL WEBSITE, as any other website will be inaccurate and may not provide you with the latest, up to date information.

You are responsible for ALL customs, VAT, and duty fees for international shipments. If you choose not to pick up your package due to what you feel are excessive and high customs/duty/VAT, no refunds will be issued.

If a package is mailed and returned to me as undeliverable, address unknown or shipped to an old address that was not updated, The Stationery Life will be happy to reship it to you once your address on file is updated and payment is made for the postage to reship.

If you place more than one order with me within 24 hours of one another, I will attempt to ship them together to save on postage costs. This is not a guarantee.

PLEASE NOTE: If you an international buyer and choose First Class International Package Service, the seller has no way to trace your package should it go missing. All international orders over $10 are insured 

From the USPS website:
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International Inquiry and Claims Process
You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Priced Boxes, or M-bags.

See link here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_014.htm

If you choose First Class International Package Service, you do so at your own risk.

It is at the seller's discretion as to whether to refund or re-ship a lost order.
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Unfortunately, mail carriers will not honor insurance if your package is claimed missing but marked delivered by the carrier. It is very important that you track your package and know when to expect delivery to avoid possible theft activity or delivery to the wrong address. You will always receive a tracking number from The Stationery Life the day your item ships.The Stationery Life will not be liable for missing packages marked delivered by the carrier.

If you are a USA resident, it may be helpful for you to sign up for Informed Delivery, so you can see scans and tracking numbers of what will be delivered each day: https://informeddelivery.usps.com

Please follow these steps when a package shows as delivered but not in your possession:

  1. Wait at least two extra business days from the time the USPS website states that the package was delivered. There have been instances of USPS marking packages as delivered and they show up a couple of days later.
  2. Check with all close neighbors to see if the package was accidentally left in their mailbox.
  3. Contact your local USPS office (the one that delivers your mail) and ask for the GPS location of where the package was delivered. Do not call the 800 number - lookup the actual post office location number. *
  4. If it was delivered to your physical address, please check with all members of your household to assure that someone else did not fetch the package from the mailbox.
  5. If your package is still not found, please call your local police and file a police report for mail theft. Please then provide a copy of this report to The Stationery Life.
  6. The Stationery Life may opt to mail a replacement package to another address of your choosing. **
  7. You may be able to make a claim up with your home or renter's insurance.


*If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we can't act as your insurance company to replace the package for free.

**If your package was stolen, we are unable to ship or sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.

If an order was not received, the buyer MUST contact the seller within 90 days and follow the above instructions. If contact is not made within 90 days, the seller has no recourse.

Any buyer using a package forwarding service/address and claiming damage to their shipment will be required to submit photos of the package in the condition in which it arrived to the package forwarding location used in the United States. Seller is not responsible for any damage incurred after the package has been delivered to the buyer's address on file for the order.

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POLICY FOR FREE CONUS SHIPPING OVER $30/FREE INTERNATIONAL SHIPPING OVER $35 & UNDER TWO POUNDS

Upgrade requests to Priority Mail will not be honored unless purchased and paid for and the order will be shipped via First Class mail if the weight is under one pound.
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ECO-CONSCIOUS

Starting in September of 2019, I will be switching my packaging over to more eco-friendly choices. I believe that we have a duty to protect and nurture this planet and one way we can do that is to assure to use recycled products and to recycle our own packaging.

I re-use both padded mailers, poly bags that I may receive and cardboard boxes and assure that these are adequate to ship your items and protect it appropriately.

If at all possible, I ask that you recycle your packaging as well. We must do all we can to protect our earth.

My clear poly bags are made from plants! 

ADDITIONAL INFORMATION

Small businesses are not Amazon. We run households, hold full-time jobs in some cases and have families in our care. Please allow at least 36 hours for a response to any messages or emails sent.

Please make sure that you know what you are ordering when it is ordered. If you have any questions, please do not hesitate to ask.

I cannot be held responsible for color variations due to monitor or cell phone graphics calibration. Some of my leather goods are a very soft, impressionable leather. This will obviously have marks on it that lend to the character of the item and they will wear to a gorgeous patina over time.

Custom orders will be subject to payment in full. Coupon codes or discounts do not apply to custom orders. 

Custom orders can take 3-5 weeks, depending on what other custom orders I have at the time that you place your order.

Changes to what is being sold and/or pictured in my listings would be a custom order. Custom requests cannot be granted by adding a note to the order. Please contact me for a custom order.

Orders that are canceled after they have been created/printed/packaged will be subject to a 50% restocking fee.

If an item is unavailable at the time of packaging it up for shipment, a refund for that item will be issued and the remainder of the order will ship. In the rare event that an item is inadvertently omitted from an order, it will be at the seller's discretion as to whether to issue a refund for what may have been omitted or to ship the omitted items. Should an incorrect item be sent by mistake, the incorrect item will be returned to me via a pre-paid label and the correct item will be sent. There are no refunds for incorrect items. 

If you have purchased an order that qualified for free shipping and a return for an item(s) is authorized by the seller, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

➡️➡️➡️ Any and all claims of an incorrect item being sent will require a picture of the received item in order to proceed. ⬅️⬅️⬅️

Please note: The owner reserves the right to cancel orders that have used a coupon code that was not personally given to them by the shop owner. Any coupons used from any browser extensions (Honey, Rakuten, et al) will not be considered valid and those orders will be canceled at the discretion of the owner.

UPDATING OF THESE TERMS AND CONDITIONS

The Stationery Life, in its sole discretion, may modify at any time, with or without notice, the nature of the terms and conditions. By purchasing from this website, you agree to the current and future terms and conditions. 

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I am very eco-conscious. I re-use both padded mailers, poly bags, paper padding, bubble padding and cardboard boxes that I may receive and assure that these are adequate to ship your items and protect it appropriately.

If at all possible, I ask that you recycle your packaging as well. We must do all we can to protect our earth.

My clear poly bags are made from plants! 

The Stationery Life reserves the right to decline any purchase. 

Small businesses are not Amazon. We run households, hold full-time jobs in some cases and have families in our care. Please allow at least 24 hours for a response to any messages or emails sent. 

shop@thestationery.life
888-782-5499