FAQ

RETURNS


Returns are only allowed in the instance of a defective product being sent. Returns will not be accepted for any other reason. If you have purchased an order that qualified for free shipping, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

SHIPPING DISPATCH

Items that are located at my business will ship within 1-2 days. Item from overseas will be received within 7-30 days.

PAYMENT POLICY

Payments are due upon purchase. Orders can only be cancelled within 1 hour of purchase. Orders cannot be cancelled after they've been shipped. If you use a coupon that was not specifically sent to you by the shop owner (from the retailmenot or honey sites, etc.), your order may be cancelled and refunded to you at the discretion of the shop owner.

SHIPPING POLICY

All items shipped in the CONUS will include tracking.

All items less than 1/4 of an inch thick shipped outside of the USA are shipped via letter mail and untracked to keep costs low and the items are listed as such. You do have the option of a shipping upgrade if you prefer to have tracking for your package.

Items over 1/4 thick will be sent via USPS INTERNATIONAL FIRST CLASS PARCEL. While this can be somewhat traceable via the custom form number, it is not 100% guaranteed tracking and should not be assumed as such. Should you want 100% guaranteed tracking, please upgrade to USPS INTERNATIONAL PRIORITY or USPS INTERNATIONAL PRIORITY EXPRESS.


If international packages shipped via USPS LETTER MAIL or INTERNATIONAL FIRST CLASS PARCEL are not received within 90 business days, a USPS mail search will be initiated by you in an attempt to locate your package and have it delivered to you. If you are attempting to track your package using the custom form number, please only do so on the USPS OFFICIAL WEBSITE, as any other website will be inaccurate and may not provide you with the latest, up to date information.

You are responsible for ALL customs, VAT and duty fees for international shipments. If you choose not to pick up your package due to what you feel are excessive and high customs/duty/VAT, no refunds will be issued.

PLEASE NOTE: If you an international buyer and choose First Class International Package Service, the seller has no way to trace your package should it go missing.

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From the USPS website:

International Inquiry and Claims Process
You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Priced Boxes, or M-bags.

See link here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_014.htmº¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸¸,ø¤º°`°º¤ø,¸

If you choose First Class International Package Service, you do so at your own risk.

It is at the seller's discretion as to whether to refund or re-ship a lost order.

Unfortunately, mail carriers will not honor insurance if your package is claimed missing but marked delivered by the carrier. It is very important that you track your package and know when to expect delivery to avoid possible theft activity or delivery to the wrong address. You will always receive a tracking number from The Stationery Life the day your item ships. The Stationery Life will not be liable for missing packages marked delivered by the carrier. However, you may take a claim up with your home or renter's insurance.

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If your package shows as being delivered but you haven't received it, here are the steps to follow:

- Call your local Post Office and request GPS of delivery
- Request a call from your delivery person
- Check with neighbors and all members of your household
- Wait one more day - occasionally packages are scanned by the carrier but are actually delivered the day after the scan

**If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we can't act as your insurance company to free replace. You may also want to file a police report for stolen mail.

If your package was stolen, we are unable to sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.

If you are a USA resident, it may be helpful for you to sign up for Informed Delivery, so you can see picture scans of what will be delivered each day: https://informeddelivery.usps.com

If you have purchased an order that qualified for free shipping and a return for an item(s) is authorized by the seller, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

ADDITIONAL INFORMATION

Please make sure that you know what you are ordering when it is ordered. If you have any questions, please do not hesitate to ask.

Please keep in mind that some of these items are handcrafted. As such, items may not be 100% perfect and may have variations in color. Also, I cannot be held responsible for color variations due to monitor or cell phone graphics calibration. Some of my leather goods are a very soft, impressionable leather. This will obviously have marks on it that lend to the character of the item and they will wear to a gorgeous patina over time.

Custom orders will be subject to payment in full which includes two proofs. If additional proofs are required, they will be at a cost of $8.00 each. This applies to any custom design request.

Custom orders can take 1-3 weeks, depending on what other custom orders I have at the time that you place your order.

Changes to what is being sold and/or pictured in my listings would be a custom order. Custom requests cannot be granted by adding a note to the order. Please contact me for a custom order.

Orders that are canceled after they have been created/printed/packaged will be subject to a 50% restocking fee.

If an item is unavailable at the time of packaging it up for shipment, a refund for that item will be issued and the remainder of the order will ship.

If you have purchased an order that qualified for free shipping and a return for an item(s) is authorized by the seller, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.

Contact:

shop@thestationery.life
3304414563